Refund Policy

Thank you for shopping at AK SAPPHIRE GLOBAL (M) SDN BHD.

1. Refund Policy

We strive to ensure you are satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Refund

To be eligible for a refund, please make sure that:

• The product was purchased directly from AK SAPPHIRE GLOBAL (M) SDN BHD.
• The product is unused and in the same condition as you received it.
• The product must be in its original packaging.
• You have the receipt or proof of purchase.

3. Refund Procedure

To request a refund, please contact us by email at aksapphireglobal@gmail.com within 7 days of receiving the product. Please provide your order number and details about the product you would like to refund.

After receiving your request, we will inspect the product and notify you that we have received your request for a refund. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Refund Policy, please contact us by email at aksapphireglobal@gmail.com.